Customer Communication Management Research Report for the Utilities Sector

You may already have seen our recent research report – Customer Communication Management in the new normal – pain-points, priorities and ambitions – which captured the thoughts of 250 senior decision-makers relating to post-pandemic customer communication management strategy.

Download the Report

Now, we’ve pinpointed responses by sector, creating snapshot summaries of some of the standout findings from executives in your field.

In this snapshot you’ll uncover the views of utilities professionals on:

The call centre’s role in customer communications
Enabling anywhere operations
Safeguarding the customer experience
The biggest barriers to digital communications progress

We hope the snapshot provides you with a useful 10-minute overview as the sector emerges from a most challenging 24 months.

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