NHS:

Optimised regulated customer communications for the NHS.

We work with the NHS across the UK, trusted with the production of critical, highly secure communications such as appointment letters, screening campaign notifications, along with the volume of essential everyday communications that flow between the NHS and patients.We’re proud to be a supplier on a number of frameworks including Crown Commercial Services and Scottish Government Procurement, delivering greater efficiencies and cost savings to public sector organisations through the provision of agile, future-proof and sustainable communication technologies.

Explore our certificates:

Security Management

Quality Management

Environment Management

Health & Safety

Business Continuity

Memberships

Who we work with:

National NHS Bodies

We streamline nationwide health communications by delivering clear, consistent, and timely messages across multiple channels, resulting in improved public health awareness, increased participation in national screening programs, and more efficient use of NHS resources.

Integrated Care Systems and Partnerships

We help enhance care coordination and patient engagement by facilitating seamless, personalised communications across various healthcare providers and social care services, leading to improved patient outcomes, reduced hospital readmissions, and more effective management of population health.

Primary Care Networks

We help strengthen community health management by enabling targeted, proactive communications for preventive care, chronic disease management, and local health initiatives, resulting in increased patient engagement, improved appointment attendance rates, and more efficient use of primary care resources.

Get Started

Six ways we help the NHS drive communication efficiency and quality:

Improving the patient experience

Simplify patients' journeys by enabling bi-directional communications across any channel, improving your processes and making it easier for citizens to communicate with you.

Using our knowledge, credibility and expertise

30 years’ experience with the NHS providing innovative, effective and secure solutions.

Enabling Anywhere Operations

Provide a seamless experience for your employees and patients via a secure cloud-based communication platform that can be accessed and operated remotely.

Decreasing operating costs

Integrate digital channels with enhanced production output to decrease the cost of servicing patients, whilst driving down the impact on call centres.

Ensuring compliance with sector regulations

Deliver your customer communications adhering to local and central government bodies through our secure workflow and production platform.

Reducing environmental impact

Align your communication strategy with public sector ESG goals by integrating digital solutions with sustainably sourced paper.

How we serve the NHS:

Digital Experience

We’ll map the patient communication journey, identify where digital interactions can improve the efficiency and experience, and integrate targeted solutions in as little as eight weeks.

Self-Serve Tools

Simplify the management of complex patient communications by empowering your team with real-time self-serve access to document and message templates.

Bulk Email & SMS

High volume transactional email and SMS, sent securely with the facility to attach documents and a Personalised URL to a landing page, online form or portal.

Print & Post Solutions

High volume transactional mail such as bills, statements and reminders. Postal services, secure print and specialist solutions.

Digital Mailroom

Inbound scanning including structured forms and unstructured correspondence, workflow integration, case management and cheque processing.

Hybrid Mail

Physical and digital outbound day-to-day communications, back-office print, ad-hoc letters by post or email.

Frameworks

Crown Commercial Service

RM6280 ‘Postal Goods, Service and Solutions’
Lot 5: Business Process Outsourcing, Mailroom,Document and Data Managed Services
Lot 6: Hybrid Mail, Digital and Transformational Communications
Lot 7: Inbound Delivery, Mail Opening andDigital Scanning Services

Crown Commercial Service

RM1557 G-Cloud 13
Lot 2: Cloud Software (SaaS) Hybrid Mail

NEPO

NEPO504 Election and Electoral Registration Print

Scottish Government Procurement

Postal Services Framework
Lot 2: Hybrid, Scheduled/Regular Bulk (Print and Post) and Digital MailServices

EEM

Printing Fulfilment & Mailing Services Framework
Lot 1: Printing, Fulfilment & Mailing
Lot 2: Hybrid Mail"

Competitive Tenders

As well as going through frameworks, we are able to respond to Invitations to Tender (ITTs) and Requests for Proposals (RFPs)