Voice of the Consumer

What do consumers really feel about the way in which organisations communicate with them? Alongside our other insights, our latest research report asks exactly that, providing real insight into today’s attitudes and expectations.

Risk & Compliance

Read first-hand accounts about how organisations are going beyond compliance to mitigate supply chain, operational and regulatory risk to transform business continuity plans from reactive to proactive frameworks.

Digital Transformation

Learn how digital transformation in complex regulated markets can be delivered in an agile, cost effective and compliant way through our series of thought leadership articles, real-life examples and event reports.

The CX Optimisation Guide: How to Transform Your Customer Retention

How to boost customer retention through optimised customer experience — by improving customer touchpoints, focusing on UX and digitising paper forms.

How to Improve Customer Retention by Digitising Paper Forms

Uncover the cost of paper forms in your customer journeys – inefficiency and poor customer experience – and how to go digital without the high price tag.

Customer Retention: Optimising Your Customer Journey Touchpoints

Improve customer retention with these key pillars to customer journey touchpoint optimisation, reducing inefficiency in your back office and improving CX.

CCM Sector Snapshot research for Financial Services, Utilities and Retail

You may already have seen our recent research report – Customer Communication Management in the new normal – pain-points, priorities and ambitions – which captured the thoughts of 250 senior decision-makers relating to post-pandemic customer communication management strategy.

Customer Churn: 5 Actionable Strategies to Retain Your Customers

Learn the cost of customer churn and how to reduce it with 5 specific and actionable strategies that boost customer retention and customer experience.

Customer Churn: The Top 5 Causes

What are the biggest causes of customer churn, and what changes can you make to your customer experience to improve customer retention?

The CCM picture – new research

What do business peers really think about the world of customer communication management (CCM) as we emerge from the pandemic into the ‘new normal’?

How to Build a Business Case for Hybrid Mail

If you need to create a business case for hybrid mail, this guide covers everything you need, plus how to overcome the three most common objections.

Five minutes with… Andrew Herd – Chief Digital & Information Officer

Five minutes with… Andrew Herd – Chief Digital & Information Officer

The 5 Hybrid Mail Mistakes Costing You Money

Are you falling foul to the top five Hybrid Mail mistakes that we see on a daily basis? Find out now.

How to Get the Most Out of Hybrid Mail

If you're using hybrid mail or thinking about taking it on, this guide covers the key things you should do in order to get the best out of it.

Turning inbound communication complexity into competitive advantage

Turning inbound communication complexity into competitive advantage

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