What are we looking for? 

The main purpose of the role is to optimise production efficiency via the identification, design and delivery of robust, scalable technology solutions and enhanced system integrations that improve the end-to-end orchestration of production workflows driving the automation of print output across multiple sites.

The role holder is responsible for delivering outcomes through a combination of direct reports, matrix management, and influencing stakeholders across the organisation.

The role will drive improvements to programme governance within the Production Orchestration domain, focus on technical debt remediation, the de-risking of high-risk components within the domains and delivering a strategic programme of improvement that creates an industry leading service to support multiple-site production. This will include, but not limited to, driving enterprise level change across both the technical domain as well as influencing and supporting adoption of harmonised working practices across each of the production sites.

The role will be the focal point for the modernisation of the production orchestration domain transitioning into leadership of a Production Orchestration Development function that will deliver an ongoing roadmap of functional change and product maintenance. The role will be instrumental in refining business process and governance to ensure that the pace of change is balanced with appropriate risk management and quality.

 

What will you be doing?

 Working in collaboration with your teams, architects and Production stakeholders you will be fully involved in leading the design & implementation planning, documentation and support of scalable, reliable and highly available solutions using the appropriate tools including .NET, Microsoft Azure and our Partner Platforms (Ricoh Process Director), that meet the evolving needs of our production facilities and clients.

• Lead the development of production orchestration strategies to improve the efficiency and scalability of print production services
• Co-ordinate the on-going assessment and documentation of the production systems landscape, identifying potential risks or inefficiencies in processes and systems
• Propose tactical and strategic remediation plans based on identified risks or opportunities for improvement including the benefits cases to secure funding for these initiatives
• Manage relationships with third-party technology providers, ensuring optimal performance and integration of external tools with in-house systems
• Where required, act as agile coach in conjunction with the tech leads/senior developers to run daily stand-ups and other agile ceremonies
• Work with Product Management, Product Ownership, the senior technical leads and the rest of the technology department in maintaining a viable set of backlogs that address both technical debt and development of new products and features
• Support the development teams by working with other teams, departments and clients to remove any blockers
• Drive collaboration between the development team and the rest of the business through facilitation of:
  • Cross functional stand-ups
  • Regular show and tells
  • Development breakout / design sessions
• Work with the Head of Product Delivery to guide and build PDPs for team members to grow and enhance technical and delivery knowledge across the team
• Maintain and improve the governance standards and procedures within the department, including timely, and accurate reporting of progress and success measures
• Agree development standards and procedures with the Head of Product Delivery and implement within the department (coding standards, deployment processes, delivery squad approach, development processes etc.)
• Co-ordinate activity within the department in response to external escalation requests for service incident and change implementation support
• Alongside tech leads, senior developers, architects and Head of Product Delivery review the technology stack and tools used for development to ensure latest technologies and tools are utilised

Key Stakeholders

Internal:

• Product & Enterprise Application Delivery Teams
• Head of Product Development
• Product & Solutions Director
• Director of Operations
• Change Delivery Director
• Director of Technology
• IT Service Delivery
• Product Management

External:

• Adare SEC Clients
• Adare SEC Technology Partners/Suppliers

The 4 Pillars

Here at Adare SEC every position within the business has its own set of ‘4 Pillars’. These are statements which clearly and simply describe the key purpose of a role:

Leadership

Manage, inspire and grow the knowledge of the product development team. Ensuring that the team fosters the values and culture of the business.

Innovate

Deliver best in class, through the innovation of new products and services, keeping up to date with modern software development methodologies / technology and applying to our product range.

Develop

Develop and release documented, well tested, high quality and efficient products / solutions within agreed timescales. Ensuring best practice and developmental procedures are followed.

Document

Provide support across the business by ensuring knowledge and information around current and future product developments is disseminated to the appropriate teams through various media.

Maintain

Ensure the high availability and continued performance of the Adare SEC’s products, processing platforms and servers through ongoing maintenance

 

Expected entry qualification/experience/skills

• Appropriate degree or equivalent experience
• Relevant experience in a software development or solution delivery leadership role
• Experience working in an adaptable agile software delivery environment
• Experience of customer communication and customer experience industry
• Comfortable accepting and giving constructive and respectful feedback
• Seeking and responding to that feedback often, delivering the right solution, first time
• Able, and committed, to owning projects; delivering against promises
• Possessing an honest approach to sharing, and discussing, difficulties and alternative solutions
• Proactive in creating strong relationships with colleagues beyond your immediate team
• Dedicated to constant improvement, delivering your best daily
• Resilient, with the ability to work under pressure and remain focussed on business goals
• A creative problem-solver
• A results-oriented self-starter
• A curious personality, constantly challenging yourselves (and those around you!) to find better
• A constant learner
• .NET
  Microsoft Azure
• Quadient or other document composition software platforms
• RIOCH Process Director or similar print management platforms
• Microsoft Azure DevOps
• Microsoft Azure
• Email / SMS / Social media technology platforms

What's in it for you?

• Competitive salary
• Hybrid working
• 26 days holiday per year plus Bank Holidays
• Enhanced maternity and paternity schemes
• Sick pay schemes
• Eye care scheme - free eye tests and discounts on glasses for DSE users
• Electric car scheme
• Cycle to work scheme
• Free parking on site
• Free fruit