Customer Experience

Find out how you can enhance your customer experience while reducing costs and mitigating risk. Read articles on customer journey mapping, intelligent digital interactions, and structured CX improvements

The CX Optimisation Guide: How to Transform Your Customer Retention

How to boost customer retention through optimised customer experience — by improving customer touchpoints, focusing on UX and digitising paper forms.

How to Improve Customer Retention by Digitising Paper Forms

Uncover the cost of paper forms in your customer journeys – inefficiency and poor customer experience – and how to go digital without the high price tag.

Customer Retention: Optimising Your Customer Journey Touchpoints

Improve customer retention with these key pillars to customer journey touchpoint optimisation, reducing inefficiency in your back office and improving CX.

Customer Churn: 5 Actionable Strategies to Retain Your Customers

Learn the cost of customer churn and how to reduce it with 5 specific and actionable strategies that boost customer retention and customer experience.

Customer Churn: The Top 5 Causes

What are the biggest causes of customer churn, and what changes can you make to your customer experience to improve customer retention?

The CCM picture – new research

What do business peers really think about the world of customer communication management (CCM) as we emerge from the pandemic into the ‘new normal’?

How to Get the Most Out of Hybrid Mail

If you're using hybrid mail or thinking about taking it on, this guide covers the key things you should do in order to get the best out of it.

It’s the journey, not the touchpoints, that make the customer experience

It’s the journey, not the touchpoints, that make the customer experience

Transforming the user experience for customers can happen swiftly and with very little burden on existing IT teams. The template for success

Transforming the way you connect with customers really can be a rapid process

Six clear wins the Digital Mailroom is delivering for businesses right now

The digital mailroom is driving transformations that are turning this challenge into competitive edge. So - what are the competitive advantages of the digital mailroom approach? Here are six clear wins.

Introducing the Digital Mailroom advantage

Businesses face a dilemma. Every organisation wants to make it easy and convenient for customers and prospects to interact. Why? Because improving the customer experience can result in easier on-boarding, greater loyalty and competitive advantage.

Improving the customer experience to increase customer retention in utilities

Improving the customer experience to increase customer retention

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