Digital Transformation

Learn how digital transformation in complex regulated markets can be delivered in an agile, cost effective and compliant way through our series of thought leadership articles, real-life examples and event reports.

Revealed: The 5 biggest communication management cost-drains

What are the biggest cost culprits when it comes to the businesses of communicating with customers?

Are we reaching the email endgame?

Should we still be considering email as a core component of the messaging mix?

The stepping-stones to digital transformation – two real-life projects

The stepping-stones to digital transformation – two real-life projects

The CX Optimisation Guide: How to Transform Your Customer Retention

How to boost customer retention through optimised customer experience — by improving customer touchpoints, focusing on UX and digitising paper forms.

How to Improve Customer Retention by Digitising Paper Forms

Uncover the cost of paper forms in your customer journeys – inefficiency and poor customer experience – and how to go digital without the high price tag.

Guiding the way to digital transformation in the utilities sector

Guiding the way to digital transformation in the utilities sector

The guided path towards digital transformation

Like most business phrases, definitions of digital transformation vary. But the general premise is a simple one. Digital transformation describes the adoption of digital technologies to improve processes, reduce costs, manage risk and deliver an improved customer experience.

Future proofing the insurance sector through guided digital transformation

Future proofing the insurance sector through guided digital transformation

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